Solutions for the Global Market
In May of 2011, Sierra Trading Post added a currency conversion tool for our international customers. This feature converts the prices of all of our items into 60 currencies. Our currency conversion feature is for the customers’ reference only. Customers are still charged in USD. Final price does not include taxes, fees, duties or tariffs.
Coming soon! Total Landed Cost>
We’ve had requests to provide our international customers with an estimated total of duties and fees at checkout. Keep checking our website for more information on this upcoming feature to make your shopping experience easier!
To improve our international shopping experience, Sierra Trading Post added language translation through Google Translate. We realize that Google Translate is not a substitute for the quality of a native translation. However, by implementing Google Translate, instead of using an expensive translation service, we keep our costs down so we can continue to offer our customers great deals every day. Google Translate allows us to translate into several languages at once and reach more of our growing international customer base.
Forwarding Services and Shipping Service Recommendations
More international shipping and forwarding services are available every day. Some offer great discounts on international shipping, while others have great customer service and bundling options. If you are using or plan to use an international forwarding service we urge you to do your research to make sure the forwarding company has good customer reviews and a positive rating with the US Better Business Bureau. We will track your shipments to forwarding companies, but please remember that from the forwarding company’s warehouse to its final destination, Sierra Trading Post will not be responsible for the package and will not be tracking it.
Sierra Trading Post does recommend a few forwarding services that have good reputations, quality customer service ratings, and low pricing for their services. These services are promoted throughout our site based on your international IP address and location.
Sizing & Shipping References
We believe in offering huge everyday savings (even after shipping & handling fees), plus best-of-class service. All companies incur shipping costs and frequently inflate the prices on their merchandise in order to cover costs of free or discounted shipping prices. We prefer a more straightforward approach. Our prices reflect the great deals we've negotiated. The costs of shipping, handling, duties or fees are not incorporated into the advertised cost of our products. In order to remain competitive with shipping rates in the industry, we must adjust them from time to time. As a result, our margins can remain low and our commitment to huge everyday savings, great deals and discounts can remain the same.
For customers in countries we do not ship to that would like to place an order with us, call 011-307-775-8000 to ask about your ordering options or download the International Order Form and fax to 011-307-775-8088. Most packages are shipped via UPS Worldwide Express except for packages going to Japan which are shipped via the U.S. Postal Service. Some rural areas may be shipped via the U.S. Postal Service.
Shipping Offers & Exclusions
Sierra Trading Post occasionally offers free shipping through keycodes, banners or DealFlyer offers. Unfortunately, these free shipping deals cannot be applied to international orders.
Sierra trading post cannot ship some of our oversized items internationally such as: canoes, kayaks, bikes and large pieces of furniture.
Other oversized items that can be shipped internationally may carry a charge for additional shipping because of the size or weight of the item. These items have messaging on the product page, under the product features, to notify customers that the item must ship separate from the rest of their order and will require additional shipping costs. Oversized orders will be charged shipping fees consistent with the true cost of shipping the order, regardless of order total.
Duties, Taxes & Fees
The customer is responsible for all extra delivery charges, Duties, Taxes, Customs Fees and any other fees that may be required when importing products into their country. Sierra Trading Post order totals do not include Duties, Taxes, Fees or VAT, etc. associated with international orders. Contact your local customs office for more information.
International Returns & Exchanges
All international returns and exchange orders will be charged a shipping fee consistent with the order amount being returned. For more information on International Shipping and Returns, please click here.
Send all Returns to:
Sierra Trading Post
5025 Campstool Rd
Cheyenne, WY 82007-1898
Why some brands are restricted internationally
As much as we hate to limit what brands we can sell our customers, occasionally a vendor requests that we not ship their brand internationally. Every vendor has their reasons for restricting their products and we must honor their request as partners. We continually review restrictions with our vendors to see if any changes can be made.
Restricted Brands and items
We clearly mark products that are restricted internationally on each product page in the product features information. We also include messages at checkout just in case a restricted brand is added to your cart.
There are also some items that we cannot ship internationally regardless of brand such as knives, air rifles, gun scopes and exotic leathers.
Brands that are currently restricted to US orders only include:
- Backpackers Pantry
- Barbour of England
- Belvest of Italy
- Black Diamond Equipment
- Eagle Creek
- Leki of Germany
- Medi Comfort of Germany
- Medima of Germany
- R.E.D. Helmets
- Zwilling J.A. Henckles
- J.A. Henckles International
- Columbia Sportswear
- Mountain Hardware