Customer Service

Contact our World-Class Customer Service

Phone: 1-800-713-4534 or 011-307-775-8000

Fax: 307-775-8088

Email: CustomerService@SierraTradingPost.com

24/7 Online Chat: Live Chat

Return & Exchange Policy

We guarantee 100% satisfaction.

When you do business with Sierra Trading Post, you're getting the best guarantee out there. If you are not happy with your purchase for any reason, please return it to us or exchange it as soon as possible.

To ensure the best service with your returns or exchanges, please:

• Include a copy of the invoice and either a customer number or order number
• Clean any garments and repack items in sturdy packaging
• Use a shipping service of your choice that tracks your item (recommended)
• Please include a note to indicate your reason for return or exchange

To request additional information about our exchange or return policy, please contact customer service via CustomerService@SierraTradingPost.com or 24/7 Live Chat.

Exchanging an item outside the U.S.:

To Request an Exchange, use one of these three options:

• Fill out the Exchange form on the back of your invoice
• Request an exchange via 24/7Live Chat.
• Email CustomerService@SierraTradingPost.com

Quantities can be very limited due to the nature of the overstock, 2nds and closeouts business. We recommend you order the item you want to exchange now instead of waiting for your return to be processed to best ensure you get the item you want. Waiting until your return processes is not recommended

All international exchange orders will be charged a shipping fee consistent with the order amount being exchanged.

Returning an item outside the U.S.:

The return policy follows these two guidelines for reimbursement.

• Products returned within six (6) months of the order date will be refunded by original payment method
• Products returned six (6) months or more after the order date will be refunded by merchandise credit

Use the shipping method of your choice -- we recommend you use a service that offers tracking – and send the item back to us with a copy of your invoice you received with the item you are returning. To expedite the process, always provide your customer number or order number.

If you have misplaced the invoice, please include a note with your full billing address, order number or customer number so that we can issue a reimbursement or exchange.

Send to:
Sierra Trading Post
Attn: Returns
5025 Campstool Road
Cheyenne, WY 82007 USA

COD packages will not be accepted

Shipping

Under our 100% satisfaction guarantee, if your package arrives defective, was shipped in error or if there is something damaged on the product that is out of your control and is a Sierra Trading Post error, we will make it right.

If you placed your order from outside the U.S. and have items to return or exchange and need further assistance, please contact customer service via email at CustomerService@SierraTradingPost.com or 24/7 Live Chat.